MEMO HomeWizard to read-out the Smart Meter more detailed than the web from EnergieBurgenland offers.

LinkedIn conversation with the founder fo HomeWizard,
as the “experts” did not want to sell products:
(corrections and formating will follow)



You haven’t connected with Paul Straathof

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Paul Straathof(He/Him)
3rd degree connection· 3rd
Founder HomeWizard

Franz Reinisch (He/Him)  12:48 PM

Hi Paul,

thank you for getting a chance to connect with you this way.
We tried to get a P1 Meter as suggested by the Energy Burgenland in Austria.

HomeWizards answer:

Von: Sam van HomeWizard <sam@homewizard-1f761e1701df.intercom-mail.com>
Gesendet: Donnerstag, 12. September 2024 11:09
An: franz.reinisch@maint.at
Betreff: Re: Hallo! Unser Bot Wizzi hilft dir gerne bei deinen Fragen!

Guten tag,
Leider wird der E450 Zähler nicht unterstützt, daher empfehlen wir davon ab, einen P1 Zähler zu kaufen,
wenn Sie bereits im Besitz dieses Zählers sind.


HomeWizard


NO - we do not want to sell, because it does not work!!!
AND: the translation is a mess.
If you sell and the translation is bad - it does not matter if you make a good offer. 
But NOT SELLING AND bad translation is a bad combination.

Maybe you can ask someone to sell me one (with USB-C for power, I think).

Franz Reinisch (He/Him)  12:51 PM

The service quality is bad all around Europe, so I run a tiny blog about this situation.
If you have time for a laugh:
https://saegezahn.substack.com/p/complaints-management-by-kapperl-df9

I posted the story  also her at LinkedIn - but this is a sunny-boy group - so - no likes at all.

https://media.licdn.com/dms/image/sync/v2/D4D27AQGyI48qHY9F3w/articleshare-shrink_160/articleshare-shrink_160/0/1725616671901?e=1726995600&v=beta&t=WaqEWhS9lOS_JozI9v395dGFe6Z13WY3U5sq9zpfxXs

Complaints-Management by Kapperl
saegezahn.substack.com

 

Franz Reinisch (He/Him)  1:00 PM

my provider says this, as sent to your experts:

Franz Reinisch (He/Him)  1:10 PM

here the  Wizzy-Chat:

Paul Straathof (He/Him)  2:17 PM

 (He/Him)  2:29 PM

no problem so far.
But if you want to help me with a support email address
would be fine.  I can "work it out" myself.
I mean - I will fight to get your products .. hahaha


Franz Reinisch (He/Him)  2:31 PM

I had a similar problem with  a camera from CASIO.
They did not want to sell me a new one after a repair. So I asked Mr. Casio. Then they sold me one!!!!
Story is in German, but there is a google translate button.
Only if ou like this kind of humor.
https://saegezahn.substack.com/p/casio(Edited)

https://media.licdn.com/dms/image/sync/v2/D4D27AQHB6i-HKJx6KA/articleshare-shrink_160/articleshare-shrink_160/0/1726230681738?e=1726995600&v=beta&t=FP86qbspxlA23CBva5RSYT_abw5jmyOjzm-fOjIg-a4

 

Die Sägezahn - Trilogie

saegezahn.substack.com

 

Franz Reinisch (He/Him)  2:33 PM

and please, it should not be the
sam@homewizard-1f761e1701df.intercom-mail.com
That’s the human wizzy Assistant. The Assistant of wizzy.

Franz Reinisch (He/Him)  7:20 PM

Are you still in an active position??? I mean:  do you know the people personally?? Or are you "just the (rich) founder" ???

 

Paul Straathof sent the following message at 9:04 PM
Paul Straathof (He/Him)  9:04 PM

Haha why do you think, I live on a island and are rich ….. ?

 

·         Franz Reinisch sent the following message at 9:58 PM
Franz Reinisch (He/Him)  9:58 PM

I had a similar problem with  a camera from CASIO.
they did not want to sell me a new one after a repair. So I asked Mr. Casio. Then they sold me one!!!!
only in German, but there is a google translate button.
Only if ou like this kind of humor.

👍

Good afternoon Paul,
do you have an email address to verify and buy a p1??

·         Paul Straathof sent the following message at 2:50 PM
Paul Straathof (He/Him)  2:50 PM

Ehhh www.homewizard.at ?

Informationen – HomeWizard
homewizard.com

 

yes, but they do not want to sell me a P1-Meter.
SO I asked you.
If you want again connect me to the team, that do not want to sell - what is the message???

Franz Reinisch (He/Him)  5:52 PM

www.homewizard.at re-routes to https://www.homewizard.com/
So - it seems, you are also making jokes with future customers.
But you are a founder, you are allowed to make jokes.
Is it a game???

No we don’t … are you based in Austria ? Or using an VPN ? We got many orders from our .at website so we don’t understand why you could not order our products …..(Edited)

Paul, I can order (even if I am 66 yrs old) BUT YOUR CLOWN said, it is not compatible. That was the reason I connected to you.
So I want one of your more expert boyz to confirm, it's working with a L+G E450.
Lectronz is double the price!!!

My provider think, it's working.
Your Clown (Sam) thinks, it's not. Maybe he/she is right.
THEY DO NOT TALK TO ME!!!!!!
Seems, you will make it into my book.

My people are not clown’s …. Bye bye(Edited)

You must know.
But if you read the emails, you should know better.
Over and out.
Good luck Mr. Founder.

Ps
They are!!

Franz Reinisch (He/Him)  10:30 AM

-------- Ursprüngliche Nachricht --------
Von: "franz.reinisch" <franz.reinisch@maint.at>
Datum: 15.09.24 10:28 (GMT+01:00)
An: "amsleser.no" <post@amsleser.no>
Betreff: RE: You have a message from a visitor | LECTRONZ

Thank you
Will order today

Franz

Ps
Much better answers than the Clowns from HomeWizard

Franz Reinisch (He/Him)  10:32 AM

... removed....

Franz Reinisch (He/Him)  10:41 AM

Payment success
15 Sept 2024, 10:36 CEST
for the service oriented company (amsleser.no)  - not for the Clowns.
And this is not rude - just read the conversation carefully and think about your "sam" and yourself, of course.

I think, you will find a line in my "bad performer-blog" soon.
https://saegezahn.substack.com/

https://media.licdn.com/dms/image/sync/v2/D4D27AQFPKzQ4eyjFTg/articleshare-shrink_160/articleshare-shrink_160/0/1693903585771?e=1726995600&v=beta&t=6uixvXVa0pMSiQBU3Dd8-OcReUOF86DUiUfwjDWEdsE

 

Die Saegezahn Trilogie - ein Newsletter | Franz Josef REINISCH | Substack
saegezahn.substack.com

 

 

may this information be useful for those, searching for a smart-meter solution.

We suggest (now): https://lectronz.com/products
Very friendly staff, good documentation. Avoid the HomeWizard products.

 

Steinbach, 25.9.2024
franz.reinisch@maint.at
former: www.maint.at  Aircraft Maintenance Solutions for SMEs
former: Witness Expert to the Austrian Court
former: Commercial Pilot
former: Business consultant & Solution Maker!!

Author: Saegezahn-Trilogy, Anectodes from 30 years in "consulting business"
and https://saegezahn.substack.com/  the Bad-Performer-Collection
retired!